1-Day WhatsApp for Business

Boost WhatsApp sales with automation!

Sell More on WhatsApp with Automation

Transform WhatsApp into Your Most Powerful Sales Engine

Member Price

$159 w/ GST

Non-Member Price

$199 w/ GST

$800

Save $641 (80% OFF) - Limited Time Offer!

Register Now

Why WhatsApp for Business?

3.3 Billion+

Active WhatsApp Users Worldwide

WhatsApp is the #1 platform for customer communication in Singapore and Southeast Asia

In today's fast-moving digital landscape, WhatsApp has become the No. 1 platform for customer communication and sales conversion. This 1-day intensive workshop equips SMEs with the essential tools, strategies, and automation workflows to turn WhatsApp into a powerful sales engine.

🚀 From Manual Messaging to Automated Sales Machine:

Learn how to streamline customer enquiries, automate follow-ups, enhance engagement with gamification, and leverage AI assistants—all while staying PDPA-compliant. Perfect for any business looking to boost productivity, lead generation, and revenue with less manual effort.

@smartbizsolutions3 30分钟自动发出150条讯息！这是我节省时间、提升回应率的方法 @Fion Yong #smemarketing #marketing #whatsappmarketing #automation #BusinessTips #Singapore #WhatsApp #broadcast ♬ original sound - @SmartBizSolutions
@smartbizsolutions3 让客户主动走近你，不一定要推销。在活动加入互动环节后，气氛变得更轻松。那一刻，我们找到了更自然的连接点。 #SME #Marketing #Singapore #WhatsApp #BusinessTips #Gamification #Connection ♬ original sound - @SmartBizSolutions

What You'll Master

📱 Deep-Dive into WhatsApp Features

WhatsApp Channels

Broadcast updates to unlimited subscribers, build your audience, and drive traffic to your business

WhatsApp Groups

Build and manage customer communities, facilitate peer-to-peer interactions, and increase brand loyalty

WhatsApp Communities

Create organized groups for different customer segments, manage multiple topics, and foster engagement

Business Profile Optimization

Set up your professional business presence with catalog, location, business hours, and automated responses

🤖 Automate Customer Journeys & Follow-Ups

  • Welcome Message Automation: Set up instant automated responses when customers first contact you

  • Customer Journey Mapping: Design automated workflows that guide customers from inquiry to purchase

  • Follow-Up Sequences: Create smart follow-up messages triggered by customer actions or time delays

  • Re-engagement Campaigns: Win back inactive customers with automated reactivation sequences

  • Appointment Reminders: Reduce no-shows with automated booking confirmations and reminders

🎮 Boost Engagement with Gamification

  • Interactive Coupons: Send discount codes that customers can redeem directly through WhatsApp

  • Spin-the-Wheel: Create engaging lucky draw mechanics that increase interaction and excitement

  • Scratch Cards: Design digital scratch cards for mystery discounts and special offers

  • Quiz & Surveys: Collect customer preferences while entertaining them with interactive content

  • Loyalty Programs: Implement point systems and rewards directly in WhatsApp conversations

  • Referral Mechanics: Encourage customers to refer friends with gamified incentive structures

🧠 AI Smart Assistant - Automatically Reply to Customers

  • Natural Language Processing: Set up AI that understands and responds to customer questions in natural conversation

  • FAQ Automation: Handle common inquiries instantly without human intervention (pricing, hours, locations, availability)

  • Product Recommendations: Use AI to suggest relevant products based on customer queries and preferences

  • Multi-Language Support: Serve customers in English, Mandarin, Malay, or other languages automatically

  • Smart Escalation: Configure when to transfer conversations to human agents for complex issues

  • 24/7 Availability: Provide instant responses even outside business hours, capturing leads anytime

💳 One-Click Ordering & Payment Integration

WhatsApp Catalog

Showcase your products directly in WhatsApp with images, descriptions, and prices

Quick Order Buttons

Enable customers to place orders with just a few taps

Payment Gateway Integration

Accept payments directly through WhatsApp conversations (PayNow, credit cards, e-wallets)

Order Confirmation Automation

Send instant receipts and tracking information automatically

⚖️ PDPA Compliance, Data Cleansing & DNC Best Practices

  • Singapore PDPA Requirements: Understand legal obligations for WhatsApp business messaging in Singapore

  • Consent Management: Properly collect and document customer consent for marketing messages

  • Do Not Contact (DNC) Registry: Learn how to check and respect DNC preferences

  • Data Protection: Securely store and manage customer information according to regulations

  • Opt-Out Mechanisms: Implement proper unsubscribe options in all marketing communications

  • Data Cleansing: Maintain clean contact lists by removing invalid numbers and updating customer information

  • Audit Trail: Keep proper records of consent and communications for regulatory compliance

Who Should Attend?

  • Small Business Owners: Entrepreneurs and shop managers who want to reach customers directly and increase sales through WhatsApp

  • E-Commerce Entrepreneurs: Online sellers looking to provide better customer service and drive conversions through messaging

  • Solo Entrepreneurs & Micro-Businesses: Individuals who want to automate basic customer interactions to increase sales without hiring extra staff

  • Service Providers: Consultants, coaches, and service businesses that rely on customer communication

  • Marketing Staff in SMEs: Marketing professionals seeking to reduce manual messaging and improve efficiency

  • Retail Store Managers: Physical store owners wanting to build an online presence and drive foot traffic

  • F&B Businesses: Restaurants and cafes looking to implement online ordering and delivery through WhatsApp

  • Anyone Using WhatsApp for Business: If you're already using WhatsApp for customer communication but doing everything manually

@smartbizsolutions3 用了这个系统后，我的客户管理变轻松多了，再也不会忘记谁还没回复！@Fion Yong #smemarketing #marketing #whatsappmarketing #automation #BusinessTips #Singapore #WhatsApp #broadcast ♬ original sound - @SmartBizSolutions

Learning Outcomes

By the end of this masterclass, you will be able to:

  • Set up and optimize a professional WhatsApp Business account with all essential features

  • Create automated customer journeys that nurture leads and drive conversions

  • Implement gamification mechanics that boost customer engagement and loyalty

  • Configure AI chatbots that handle common inquiries 24/7 without human intervention

  • Enable one-click ordering and payment collection directly through WhatsApp

  • Ensure full PDPA compliance in all your WhatsApp marketing activities

  • Build systematic follow-up processes that increase sales with less manual effort

  • Measure and optimize your WhatsApp marketing performance with key metrics

💡 Practical Implementation Focus:

This is a hands-on workshop where you'll set up actual automations during the session. Bring your smartphone and be ready to implement what you learn immediately!

Course Details

📅 Duration:

1 Day (Intensive Workshop)

🗓️ Date

14 January 2026

⏰ Time

9:00 AM - 4:00 PM

📍 Venue

SME Marketing Academy @ Fortune Centre

🗣️ Language

Mandarin / English (Bilingual Support)

💼 Format

Hands-On Workshop

投资 Investment

Member Price

$159 w/ GST

Non-Member Price

$199 w/ GST

Regular Price: $800

You Save: $641

Register Now

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